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Returns and Withdrawal Policy

This policy governs returns for orders placed through 3terrunos.com. It applies to consumer purchases in Spain, without prejudice to any rights granted by applicable consumer law.

1. Right of withdrawal

Consumers generally have 14 calendar days from receipt of the order to notify us of their decision to withdraw from the purchase, without having to provide a reason.

To exercise this right, the customer must send a clear statement to info@3terrunos.com, indicating the order number, purchaser’s name and the products to be returned.

Once withdrawal has been communicated, the products must be sent back without undue delay and, in any event, within 14 calendar days from that communication.

2. Condition of returned products

As wine and beverages are products intended for consumption, bottles must be returned unconsumed, unopened and in suitable condition for resale, with their original packaging and components whenever reasonably possible.

Opened, partially consumed or otherwise manipulated bottles will not be accepted as an ordinary withdrawal return. This does not affect any rights the customer may have where there is a lack of conformity, defect or damage attributable to the product or transport.

3. Return costs for withdrawal

Where the return is solely due to a change of mind or the exercise of the right of withdrawal and the product is not defective, the customer will bear the direct cost of return shipping.

The customer may use a carrier of their choice. We recommend using a tracked service and packaging the bottles appropriately to prevent breakage during transport.

4. Defective, damaged or incorrect products

If the product received is defective, has been damaged during transport or does not correspond to the order placed, 3 Terruños will handle the incident at no return cost to the customer, provided the product has not been consumed and the issue can reasonably be verified.

Purely cosmetic damage to the label, capsule or wax seal will not, by itself, be considered a defect in the wine, provided that such damage does not compromise the closure, bottle integrity, preservation of the wine or its contents, and without prejudice to the consumer’s statutory rights.

In these cases, please contact info@3terrunos.com with the order number and, where possible, photographs of the packaging, bottle and issue. Visible transport damage should preferably be reported as soon as possible to facilitate any claim with the carrier, without limiting the consumer’s legal rights.

Once the issue has been verified, we may offer, as appropriate, replacement, refund or any other remedy required by law.

5. Refunds

For a valid withdrawal, the amounts legally due will be refunded, including standard delivery charges where required by applicable law. If the customer expressly selected a more expensive delivery method than the standard option offered, the additional delivery cost does not have to be refunded.

The refund will be made without undue delay and within the legal time limit from notification of withdrawal. We may withhold the refund until the returned products are received or until the customer provides evidence that they have been sent back, whichever occurs first.

Where possible, the refund will be made using the same payment method used for the purchase.

6. Return address and contact

Before sending any return, please contact us for the relevant instructions:

7. Applicable law

This policy is interpreted in accordance with Spanish consumer legislation, including Royal Legislative Decree 1/2007 approving the consolidated text of the General Law for the Protection of Consumers and Users, together with other applicable distance-selling regulations.

Last updated: 1 October 2026.